Return Policy

Returns & Exchanges

We want you to have the BEST shopping experience when you’re shopping with Golden Hour Boutique! So we’ve gone out of our way to make sure that we’re not only giving you the timeless, trendiest, and dope Golden Hour Boutique pieces available, we’re also giving you the best in customer service. Because everything we do is with your best interest in mind! Not happy with your purchase? We strive to make returns fast and easy for you. 

    Return Policy:

    • Online returns will be issued refunds in the form of a digital Gift Card or in store gift certificate
    • We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
    • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
    • Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our store. International orders have 30 days from receiving your order to return merchandise. Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
    • Sale items are final and cannot be returned or exchanged. 
    •  If items are sent back past the return policy period, the customer is responsible for return postage.
    • Shipping charges are not refundable.
    Where do I send my return to?

    401 N Great Neck Road Suite 110 Virginia Beach, Virginia 23454

    Expect an emailed E-Gift card within 7 business days of the delivery of your Return at our store. In store returns or exchanges will be written store credit at time of exchange or return. 
    Do we offer return labels?

    We do not offer return labels. 

    Can I make a return past the 15 day period for store credit?

    Unfortunately we cannot accept returns past the 15 day return policy for store credit. 

    The following items are non-returnable.
    • All accessories
    • All hats
    • All masks
    • All jewelry
    • All shoes
    • All intimates 
    • Bodysuits
    • All sale items
    Store credit will not be issued for non-returnable items.  No exceptions.
    If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card within 7 business days or in store credit certificate. You may then place an order for the desired size using your store credit. 

    Defective Items:
    All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
    When you place an order with us please note that the liability is between you and the shipping carrier. We do not make any exceptions to this policy.
    We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
    • Confirm that the shipping address you entered in is correct.
    • Visit your local shipping office with tracking handy to see where the mail man dropped off your package
    • Check with neighbors to see if your package got dropped off next door. 
    • Sometimes shipping carriers update tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up. 

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