Returns & Exchanges
We want you to have the BEST shopping experience when you’re shopping with us! So we’ve gone out of our way to make sure that we’re not only giving you the timeless, trendiest hand selected styles available, we’re also giving you the best in customer service .. because everything we do is with your best interest in mind! Not happy with your purchase? Well, customer service is our number #1 priority and with that making returns fast and easy for you.
- Online returns are accepted within 30 days from purchase date and will be eligible for a refund for store credit only, as long as the original order form is included in return, items have original tags attached, no odor, stains, and no signs of wear.
- Hats, Jewelry, Shoes and Handbags that meet return requirements are eligible for exchange or store credit only.
- Golden Hour Boutique has the right to refuse a return if eligible items do not meet our requirements.
- Orders returned beyond 30 days from the purchase date will not be accepted.
- Intimates, Bodysuits, Seasonal Items, and Sale items are FINAL SALE - meaning store credit will not be issued for final sale items. No exceptions.
- Shipping charges are not refundable.
401 N Great Neck Road Suite 110 Virginia Beach, Virginia 23454
We do not offer return labels.
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via e-gift card card within 7 business days. You may then place an order for the desired size using your store credit !!
- Confirm that the shipping address you entered in is correct.
- Visit your local shipping office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes shipping carriers update tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.